Ticketing Operations Coordinator | Mercer University Athletics

Macon, Georgia, The Ticketing Operations Coordinator is responsible for supporting the day-to-day operations of the ticket sales in the athletics department. This role assists in the execution of ticket sales strategies, manages group and individual ticket requests, maintains sales databases, and helps provide a positive customer experience. This role focuses on developing and implementing effective sales strategies to maximize revenue. Additionally, the Ticketing Operations Coordinator will work closely with the Community Involvement and Fan Experience Coordinator and the Director of Fan Experience to ensure a superior game-day experience. Qualifications : A bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field and some directly related experience, which could be in ticket sales, marketing, promotions, revenue generation, and/or professional sales, preferably in a collegiate, professional, or minor league organization, are required.   Candidates must have a valid driver's license and be insurable by the university's carrier.   Knowledge/Skills/Abilities Possesses a passion for live events and ticketing operations.  High level of attention to detail. Must be customer-focused. Excellent communication, presentation, and listening skills. Strong organizational and time management skills. Professional image and demeanor at all times. Ability to work well with others and confidence when taking initiative. Proficiency in mining data to identify prospects. Demonstrated ability to collaborate successfully with internal and external stakeholder groups. Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Proficiency in ticketing systems and CRM platforms. Strong analytical and problem-solving abilities. Ability to work flexible hours, including evenings, weekends, and holidays, as required by the athletic event schedule. Ability to travel on University business and be insurable by the University's carrier.   Background Check Contingencies: - Criminal History - Approved Driver's Check   Required Document Attachments: - Resume - Cover letter - List of three professional references with contact information